MyRewards are calculated based on 1% of  all guest spend made directly through Scenic Group including cruise, land journeys and flights. MyRewards are not earnt on port charges and taxes, flight taxes, credit card fees and gratuities (if applicable).  

 

When a single booking is made for multiple people, each traveller earns their own MyRewards, not the person who made the booking. The booker will only earn MyRewards on the share of the booking that relates to their own travel.

Scenic and Emerald MyRewards will be applied on the day following the last day of your cruise or land journey.

Your MyRewards are linked to the original booking currency. For example, if a guest makes a booking in AUD, the earned points will be valued and redeemed in AUD. 

This feature will not be available at time of launch and will be released in the coming months. Once available, members may request a one-time change of their MyRewards currency to match their country of residence. The conversion is processed using the daily spot rate plus a fee of 5% and an amendment charge of 50 $/EUR/ will also be applied to the converted amount. 

No, there is no minimum or maximum number of MyRewards that can be earnt and applied to a particular booking.

MyRewards will be valid to apply to a new booking, 3 years from the date of issue.

You will be able to see the amount and validity date of your MyRewards as part of the monthly loyalty email. If you are not opted in to email communications, you can access this information by phoning the Scenic or Emerald call centre.

MyRewards can be applied to cruise and land bookings by contacting our reservations team or your travel agent. Simply inform them that you would like to use your MyRewards, and the value will be deducted from the total balance of your booking. 

No, deposits must be paid as per our current terms and conditions. 

Your travel agent can view your MyRewards balance directly in the agent booking system. 

If you would like to use your MyRewards, simply inform your agent. Once you authorise it, they can apply the MyRewards value to your cruise or land booking and the amount will be deducted from your remaining balance.

MyRewards can only be applied at the time of booking. Because they are credited after you complete your first trip, they will not be available to use on a second back‑to‑back booking that has already been confirmed.

The number of dollars you will receive post travel will change in-line with your new booking value.

If you are approved for early disembarkation, you will still receive your MyRewards as normal. 

Your MyRewards are calculated based on the value of your booking, so if your booking value is adjusted, your MyRewards value will also adjust.

MyRewards cannot be transferred to friends or family. They can however be used between guests who are travelling together on the same booking. 

MyRewards are not a cash equivalent and cannot, under any circumstances, be converted or refunded in cash.

If your cruise is cancelled you will receive a refund of your booking which will include a reversal of the status points and MyRewards that you would have earnt. 

The Scenic Group cancellation policy applies to all cancelled bookings.  

If you paid part of your booking using MyRewards, your cancellation penalties will always be settled using your monetary payment first.  

For example: if 80% cancellation penalties are due and 30% of the booking was paid with MyRewards, the penalties are settled with 70% cash and 10% MyRewards.  Any MyRewards reinstated will be returned with the original accrual and expiry dates. For more information please refer to the loyalty program terms and conditions.